FAQs

Our Answers

Frequently Asked Questions

How long do your products last, and how should I store them?

Storage varies by product: Our raw honey can last for years when stored in a cool, dry place. Spices and dawadawa powder maintain peak flavor for 12-18 months in airtight containers away from direct sunlight. Shea butter products last 18-24 months when stored properly. Millet cereals are best consumed within 12 months. Always check individual product labels for specific storage instructions.

Do you offer wholesale pricing for bulk orders?

Yes! We welcome wholesale inquiries from retailers, restaurants, and bulk buyers. Wholesale pricing is available for orders above certain quantities. Please contact us directly at Sungviala1@yahoo.com or call +233 24 304 6885 to discuss your specific needs, minimum order quantities, and special pricing arrangements.

Are your products safe for children and pregnant women?

Most of our products are family-friendly and suitable for all ages. However, we recommend consulting your pediatrician before giving raw honey to children under 12 months, as is standard medical advice. Our millet cereals and mild Hausa koko are excellent for children. Pregnant and nursing mothers often appreciate our natural shea butter products for skin care. When in doubt, consult your healthcare provider.

Where can I buy Haula products, and do you deliver?

You can purchase on our website or visit our physical store, Sungviella Ventures, located at Community 18, Lashibi, Queens Lane. We're open Monday-Saturday 8AM-6PM and Sunday 10AM-4PM. For delivery inquiries outside Accra and surrounding areas, please contact us at +233 50 330 3146.

What makes Haula different from other natural product brands?

Haula represents authentic Ghanaian heritage combined with uncompromising quality. Founded by Haula in 2017, we're a locally-owned business that sources directly from Ghanaian farmers and communities. Our products use traditional recipes passed down through generations, we're FDA certified (FDA/SG 22-047), and every item is carefully crafted in small batches. When you choose Haula, you're supporting local agriculture, preserving cultural traditions, and getting genuinely natural products without the premium markup of imported brands.

Are Haula products really 100% natural with no additives?

Absolutely! We take pride in using only pure, natural ingredients with zero artificial additives, preservatives, or chemicals. Our dawadawa powder is made solely from fermented African locust beans, our honey is raw and unprocessed, and our spices contain nothing but the pure dried ingredients. This commitment to natural purity is what sets Haula apart from mass-produced alternatives.

How do I place an order through your website, and what payment methods do you accept?

Ordering through www.sungviala.com is simple and secure. Browse our product categories, select your desired items and quantities, then add them to your cart. We accept mobile money (MTN Mobile Money, Vodafone Cash, AirtelTigo Money), bank transfers, and credit/debit cards for online payments. For customers who prefer, you can also place orders via WhatsApp at +233 24 304 6885 and arrange payment upon delivery within Accra.

What are your delivery areas and shipping costs for online orders?

We currently offer delivery within Greater Accra Metropolitan Area with same-day or next-day delivery options depending on your location and order time. Delivery fees ranges based on distance from our location. Orders outside Ghana also have varying shipping fees based on order quantity and delivery time